Goods Damaged or Faulty on Delivery
Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.
It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer/supplier. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment.
Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to irishhampers.ie.
You have a statutory right to a 14 day cooling-off period when purchasing online (excluding customised or perishable goods). You have a right to cancel the contract within a minimum of 14 working days without giving any reason and without penalty, except the cost of returning the goods.
In the unlikely event of breakages, Irishhampers must be notified by email to firstname.lastname@example.org , providing details such as those shown on the Delivery/Address label. A description of the damage is also to be provided.
A damaged individual item will be replaced on a one for one basis.
A Hamper or Gift item that has been damaged in delivery to the point of being unfit for purpose must NOT be signed for, by the recipient. This non signing will readily confirm damage in transit. Such items will be replaced including all related delivery charges. The original damaged item will be returned as a part of this process.
If you are unhappy with the products or services you have received from us please email us at email@example.com
You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link